IT Support Technician

Essential Job Functions:

  1. Installs and maintains hardware systems at a basic level for staff to ensure technology resources are properly functioning.
  2. Performs repairs and troubleshooting of technology issues at the sites and remotely, to ensure problems are resolved timely.
  3. Provides support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.
  4. Resolves issues for encountering hardware, software and other problems relating to technology.
  5. Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.
  6. Completes special projects as assigned.
  7. Performs other duties as assigned or required.



  1. Basic knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
  2. Basic knowledge of computer and audiovisual systems, Active Directory, and network.
  3. Basic knowledge of computer and audiovisual equipment and deployment of associated technology.
  4. Computers and Electronics – General knowledge of computer hardware and software, including applications and programming.
  5. Basic knowledge of MS Office Suite and Google Workspace Tools (formerly G Suite)


  1. Time Management – Proficient skills in managing one’s own time.
  2. Active Listening – Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  3. Speaking – Proficient skills in talking to others to convey information effectively.


  1. Ability to perform basic troubleshooting and resolve technical issues with audio-visual, computer and associated network components.
  2. Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
  3. Ability to drive.
  4. Ability to communicate effectively with others.
  5. Ability to work cooperatively with colleagues and supervisory staff at all levels.