GTS STRIVES TO IMPROVE EXTERNAL AND INTERNAL PRACTICES TO CARVE OUT WASTE AND COST TO DRIVE TOWARDS BEST N CLASS CUSTOMER SERVICE EXCELLENCE.

THE VOICE OF OUR CUSTOMER DRIVES GTS

• Our customers voice drives our solutions, and we want your voice to be heard. Each quarter, our customers are invited to complete a survey to rate overall GTS Performance in areas not limited to: communication, customer service, operational priorities, technology, logistics services, and overall performance at both the internal and external customer levels. These performance evaluations provide our team with feedback critical to our continuous improvement.

• GTS Operations Support Services team drives the key continuous improvement efforts across our operations. This is accomplished through the implementation of common and consistent practices supported by real-time metrics. By optimizing the processes and technology that our operations utilize every day, GTS transforms data into actionable information that improves the lives of our team members and customers.